Lead time of a done request

The lead time shows how long a request took from start to finish, and where it had to wait. This way you see which step holds up a process.

Where to find it

Requests → Done → in the row More actions → Lead time

At the top you see Start, End and the total Lead time. The table shows each task with Step, Recipient, Task type, Status, Start, End and Time to complete.

1. With Export to Excel you download the table as an Excel file.

With Close you go back to the list.

Good to know

• Calendar time is counted, so nights and weekends count too. The time to complete runs from when a task is assigned until it is done, waiting time included.
• Information only tasks are done as soon as they are delivered. They do not count towards averages (not averaged).
• The lead time is only available for done requests, and only for the person who sent the request.

See also

• History of a request
• Track requests