Manage tenants

A tenant is an organization in actaSIGN with its own members and settings. Here you create new tenants and decide, for example, whether members need a second factor.

For administrators only

New tenants are created by the administrator of the company account. The details of a tenant can also be changed by its administrator.

Where to find it

my.actapass.com → Company accounts → ⋮ next to the company account → Tenants

The ⋮ menu of a tenant (1) leads to everything that belongs to it: Details, Organization, Members, Teams, Branding, Mail server, Domains, Applications, IP Whitelist and Delete.

Create a tenant

1. Above the list, click Add.
2. Enter a Name (at least 4 characters) and optionally a Description.
3. Set the switches (see below) and click Save.

Details of a tenant

Open ⋮ → Details, change the values and click Save.

Setting	What it does	Default
Name	Name of the organization as members see it	–
Description	Free text, only for administrators	empty
Only admins may manage templates	Only administrators of the tenant manage templates	off
Require two-factor authentication	Members without a second factor must set one up at their next sign-in. Nobody is locked out: they sign in with their existing password and set up the factor afterwards.	off
Synchronization of user profiles with Microsoft Graph	Takes profile data from Microsoft when sign-in is through Microsoft Entra ID. Below it: Disable call of user profile, Synchronization at each login and Signature representation.	off

Tip

The Microsoft Graph settings only work with sign-in through Microsoft Entra ID. You find the same settings in actaSIGN under Connect Microsoft 365 or Google. With synchronization, members cannot store their own signature image.

Good to know

Deleting is final

⋮ → Delete deletes the tenant at once and for good, with all members, teams, domains, identity providers and applications.

• Only admins may manage templates matches the actaSIGN switch Restrict template access to administrators (Defaults).
• You never see or set another person’s second factor.

See also

• Organization
• Add and manage members
• Two-factor authentication