Forgotten password

If you have forgotten your password or lost the phone with your authenticator app, reset your Sign-in security. You get a link by email for this.

Where to find it

my.actasign.ch → Reset access security

1. On the welcome page, click Reset access security and enter your Email address.
2. Click Next. If an account exists, you will receive an email shortly.
3. Open the link in the email.
4. Choose your new sign-in security and your new password, as when you signed up.
5. Password updated appears. Click Continue to actaSIGN.

Note

For security reasons, actaPASS does not say whether an account exists for an email address. If no email arrives, check the spelling and your spam folder.

Good to know

• The link in the email is valid for one hour and only once. Otherwise “Reset not completed” appears; request a new one.
• If you are signed in and know your password, the security link is quicker.
• If your company uses a central sign-in (single sign-on), you change your password there, not in actaPASS.

See also

• Send a security link
• Sign in
• Two-factor authentication